Deposit issues can be quite exasperating, so we have created this list to tackle the most frequent problems players encounter.
Try Again: We have multiple processors at your disposal. If your initial attempt is declined, our system will identify an alternative for your next try. Make a few attempts with the same card before you try another card.
Try a Different Card: If you’re encountering issues with your Visa, switch to a MasterCard, or vice versa. If your attempts with a pre-paid or gift card are getting denied, consider using a card issued by your bank.
Try a Different Amount: Some of our payment processors can handle deposits as low as $25, while others require a minimum of $35. Trying a different amount might provide you with more processing options.
Note on Billing Amounts: Please be aware that you may be billed slightly more than the deposit amount due to third-party processing fees. For instance, if you have $50 remaining on your pre-paid card, you might encounter difficulties depositing the full $50. We recommend attempting a $45 deposit instead. These additional charges, while inconvenient, are beyond our control. However, we are happy to compensate you for these extra costs. Please contact our support team for assistance.
Avoid Rapid Attempts: Our automated systems may temporarily restrict your account if you make too many attempts in quick succession. If this occurs, the system will reset within one hour. Alternatively, you can contact support for assistance.
Consider an Alternative Method: If you encounter deposit issues with your card, trying a different deposit method may resolve the problem. We offer a variety of deposit options tailored to your location. An effective option is Bitcoin. Simply open a wallet with Coinbase, fund it with your card, and you can easily transfer funds to and from the casino. Should you require any assistance, please contact our support team, and we will gladly guide you through the process.
Verify Your Account: If you are new to Sloto'Cash, verifying your account can provide access to additional processing options. Please submit to our Security Department the following documents to verify your account: Copy of your photo ID and recent Utility Bill. Visit our Account Verification Page
Ensure Your Personal Details Are Accurate: To verify the information we have on file, go to the MY PROFILE section in our lobby. Confirm that these details match the information held by your bank. Our secure processors will verify that all details are consistent before approving any card deposits.
Review Error Codes: Response messages for failed deposit attempts can occasionally provide valuable information. Look for easily resolvable issues, such as an invalid card number or incorrect CVV.
Contact Support: Our support team is available via Live Chat 24 hours a day, 7 days a week. Reach out to us at any time, and we will assist you promptly.
